Clear and transparent information about loan application cancellation, refunds, payments and related requests.
CashCove aims to provide clear and transparent information regarding loan applications, payments, cancellations and refunds.
Customers may request cancellation of a loan application before disbursement, subject to the application status and applicable terms.
Once a loan has been disbursed, cancellation or refund is governed by the applicable loan agreement and the terms of the relevant lender.
Any applicable processing, service or other charges will be handled according to the terms disclosed to the customer.
Verified duplicate payments may be reviewed for refund or adjustment after successful transaction verification.
Any excess payment received will be reconciled according to the applicable repayment and lender procedures.
If a customer's account is debited despite a failed transaction, the payment will be reviewed and reconciled after verification.
Approved refunds are generally processed through the original payment method or another verified payment method, subject to applicable procedures.
The time required for a refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
A refund or cancellation request does not automatically cancel repayment obligations for a loan that has already been disbursed.
For cancellation or refund assistance, customers should contact CashCove with their registered mobile number, application or loan reference and transaction details.
Need assistance with a payment, cancellation or refund request?
Refund and cancellation eligibility is subject to the applicable loan agreement, payment terms and policies of the relevant lender or payment service provider.