Frequently asked questions.

Find answers to common questions about applying for a loan, eligibility, repayment, charges and the CashCove application process.

Still have questions? Our support team can help.
Contact Us
CashCove is a digital platform designed to provide eligible customers with access to short-term personal loan options through an online application journey.
You can begin by completing the online loan application form and providing the requested personal, income and identification details. Your application will then be subject to the applicable verification and assessment process.
Applicants who meet the applicable eligibility requirements may apply. Eligibility can depend on factors such as age, income, location, documentation and the assessment criteria applicable to the loan product.
Depending on the application and applicable verification requirements, you may be asked to provide identity, address, income or other supporting documents.
The available loan amount depends on the applicable product, customer eligibility, assessment and other relevant criteria. The amount shown during the application process may therefore vary between applicants.
The applicable interest rate depends on the loan product and assessment of the applicant. The applicable rate and other loan costs will be disclosed in the relevant loan offer and agreement.
A processing fee or other applicable charges may apply depending on the loan product. Applicable charges will be communicated before acceptance of the loan and reflected in the applicable documentation.
Your repayment amount may depend on the principal amount, applicable interest rate, repayment tenure and other applicable charges. The final repayment schedule will be provided with the applicable loan documentation.
Repayment can be made using the payment method and details provided by CashCove or the applicable lending partner. Always verify the payment details before making a transaction.
Early repayment or foreclosure may be available subject to the applicable loan agreement and any applicable charges or conditions. Please check your agreement for the specific terms.
Missing a scheduled repayment may result in applicable charges or other consequences under the loan agreement. If you anticipate difficulty making a payment, contact the relevant support team as soon as possible.
Where a loan is approved and all applicable requirements are completed, the disbursement method will be communicated as part of the applicable loan process.
An application may not meet the applicable eligibility or assessment criteria. The outcome can depend on information provided during the application, verification results and the criteria applicable to the loan product.
Customer information is handled as described in the applicable Privacy Policy. Customers should review the Privacy Policy to understand how information may be collected, used, processed and protected.
If a loan tracking facility is available, you can use your registered details or loan reference to check the applicable status. You may also contact customer support for assistance.
For assistance with your application, repayment or other loan-related queries, please contact CashCove through the official customer support channels provided on the website.